Excellent service buying from PF Jones, but the towbar arrived bent in two places. At a small bracket which wasn't actually used and more worrying at one end of the crossbeam. This is a result of poor packaging. The towbar is 26Kg of substantial bits of steel in a cardboard box. Something like that should be packaged in such a way that it can be dropped/thrown and not be damaged. Unfortunately I had the back end off the car and only noticed the cross beam damage when I tried to fit it, The bracket damage I had already reported to the supplier and was happy to bend it back into shape. As it happens, the bracket not required during fitting. There was no way I was going to put the car back together without fitting the towbar, so a couple of blows with an 'adjuster' got the cross beam back to square. Apart from that problem, the towbar (Witter swan neck for 2016 Honda CRV) was excellent design made of substantial steel and relatively easy to fit, apart from having to drill holes in my car, but it seems the norm for towbar for the CRV. The towbar when fitted is very neat and doesn't interfere with the reverse sensors. So only three stars, because of the poor packaging and consequential damage.