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Once I figured out how to get around the differences between my US '06 Audi A-4 Avante and what Audi must have sold in the rest of the world, I have been very pleased with this tow bar. I do wish that I could have been better prepared for the rear bumper issues that arose due to buying a tow bar designed for the European version and putting it on an American version. I don't know whether PF Jones should have pursued this, as they seem to fairly routinely deal with US customers, or Westfalia should have known that there were issues with "identical" models going to different parts of the world, or if Audi should have made it clear to Westfalia and/or PF Jones.
Anyway, once I just removed the existing aluminum bumper and made a bumper cover support from a vinyl plank, I have been very happy with how the tow bar has performed.
This was important to me because in the US I could only find a class 1 hitch for my car and I feel that they are basically unsafe, and Audi rates the car for a class 2 hitch.
If it weren't for the lack of information about the rear bumper differences, I would have rated this bumper and the service from PF Jones as Excellent.